Lilit support

Open “More” → “My account”, tap “Forgot password”, enter your email and tap “Send reset link”. If the address is registered, a link for a new password is sent to it. If you have just registered, first open the link in the confirmation email we sent you. The daily forecast works without an account, so you can keep using it meanwhile. If you still cannot get in, write to us from the email address of your account.

In the app: “More” → “My account” → “Delete account” → “Delete my account”. This deletes the account and the data on our servers and clears the data on the device. To clear only the data stored on the device, use “Delete all my data” in the “My data” section; “Download my data” lets you download a copy first. You can also delete the account without the app or by email: see Delete account. If you have a subscription in a store, cancel it there first, because deleting the account does not cancel it.

A subscription bought in the app is managed in the store where you bought it. On iPhone, open the Apple ID settings (Settings, your name, Subscriptions) or use “Manage in App Store” on the “Subscription” screen. On Android, open Google Play (Menu, Payments & subscriptions, Subscriptions) or use “Manage in Google Play”. After you cancel, access stays until the end of the period you have already paid for. Refunds for store purchases go through Apple or Google under their rules. A payment made on our website is one-time for the period: access ends by itself and nothing is charged again; to extend it, pay again.

Sign in to the same Lilit account you bought with, then tap “Restore purchases” on the “Plans” screen (“More” → “Plans”) or on the “Subscription” screen. If the subscription does not appear, check that you are signed in to the account you bought it with. If it still does not appear, write to us and tell us which store you bought it in.

When you ask a master a question, we send to our AI provider the text of your question, the last few messages of the conversation, your first name, facts calculated from your chart (for example signs and houses), the date, and your language and country. If you turned on the master’s memory, its notes are sent too. We do not send your exact date, time or place of birth, and nothing you enter in the “Family” section is sent to AI. A palm photo is sent only after a separate consent and is not stored. You can withdraw your permission at any time: “More” → “My account” → “Data and AI” → “Withdraw permission”. You can also switch off “Let my master remember” or tap “Forget everything” in the “Master’s memory” section at any time. Details are in the Privacy policy.

No. The masters are fictional characters powered by artificial intelligence, and they are always labeled as AI. They can be wrong or incomplete. Positions of the sky and numbers are calculated by our software; the AI only puts them into words. A master will also politely disagree with you instead of just agreeing.

No. Lilit is made for entertainment and reflection. It gives no medical, psychological, legal or financial advice and does not predict real events. Please do not make important decisions only because of what a master or a forecast says. If you feel unsafe or are thinking about harming yourself or someone else, contact your local emergency services or a crisis line in your country right away. Lilit is not an emergency service.

Under a master’s answer in the chat (and on the voice screen) tap “Report”, choose a reason and, if you wish, add a comment without personal data. The answer and your question before it are sent to our team for review. If you cannot find the button or the matter is urgent, write to us by email.